From the little booklet in the box:
Off road riding extracts a severe toll on footwear. On and off the pedals thousands of times, lots of walking, days of 150 degree heat rotting the shoes in your trunk all means these shoes will eventually wear out. When the rubber is worn smooth off the bottoms and your riding buddies locate you by following the flapping noise of your torn uppers, BUY NEW SHOES. Don’t return them to your dealer with your altar boy face on and mmble, “Uh, I only used them once and look what happened. Gimme new for nuthin.” (sic)
Of course, if we screwed up and forgot to send you (sic) your particular pair through our patented top secret bulletproofing process and they come apart for no good reason, give us a call at the number listed below and we will see what we can do to remedy the problem or come up with another bit of creative customer relations to keep you happy. Just give us a call.
I appear to have just bought a pair of shoes from a company that not only regards its customers as a bunch of scroungers but also feels the need to press this point home in a rather patronising manner.
It’s a shame - they are rather nice shoes.
Popularity: 94% [?]
April 29th, 2007 at 5:38 pm
Not Merrells are they? all it said on the box when I bought mine was “wear them out” . Pun aside, I took it as a bit of challenge but so far have failed. They could do with new insoles though, the current ones have a slight aroma to them…
May 17th, 2007 at 8:43 am
I think that sounds pretty good, a bit like the Surly warranty details (”stuff wears out through use”) - I have to deal with warranty claims more or less every day and there are a surprising amount of people who think that because they’ve spent √É‚Äö√Ǭ£xxx on a piece of kit, it should therefore be immune from eventual wear / needing lubrication / needing cleaning / punctures / theft etc. so any of those things must be covered under warranty…
: P